FAQs

1. How can I pay for my order?

We accept payment from all major Credit Card companies (Visa, Mastercard, American express and online payment platforms) including PayPal, After-pay, Apple pay and Google pay. 

Remember to review the available payment options during the checkout process and choose the one that suits you best in terms of convenience and security.

2. How long does it take to deliver my order? 

It usually takes 4 business days for production after payment has been received and 2-4 days for delivery. The delivery time for your order can vary depending on various factors, including the shipping method chosen, the type of product you ordered, and your location.

3. Is there an additional payment for shipment?

Yes, and it is depending on your country and the shipping address. If you choose an expedited shipping method for faster delivery, there may be additional fees associated with it.

4. Are there different sizes that I can request to buy?

Yes, we will give you a quote if you require sizes that are not in our price guide enquire via chat now or our email plinths.sydney@outlook.com.au

5. How many stocks do you have?

All of our displays are made to order. Please let us know how many pieces and sizes you need so that we can prepare it for you.

6. Where are you located and how to contact you?

We are located in Australia and Dubai. You can contact us through this platform if you have inquiries.

7. Do you have any social media sites? 

Yes, you can check our Instagram account @Plinths.Sydney  and stay updated on the latest products, discounts, and more. 

8. What happens if we receive damaged plinths/risers?

Upon receiving your order, it is your responsibility to promptly inspect it for any damage within 48 hours. If any damage is found, please contact us immediately at plinths.sydney@outlook.com.au so that we can take swift action.

We will file a claim with the shipping department and work on getting a replacement out to you asap. Please also see PlinthsSYD Returns & Refund Policy.

9. Do you accept returns?

We take pride in the quality of our acrylic displays, and because they are made to order, we do not accept returns. All sales are final once the purchase has been made. Please doublecheck before proceeding with your payment.